Privacy Policy

1. Introduction

Escapement Row ("we", "us", "our") is committed to handling personal data responsibly. This policy explains what information we collect when you use our website or enquire about our watch repair services, how we use it, and what rights you have in relation to it.

This policy applies to personal data collected through our website at escapeme.biz, through our contact form, and through direct correspondence by telephone or email. It does not apply to the personal data of our own staff.

For questions about this policy or your personal data, contact us at [email protected].

2. Data We Collect

2.1 Information You Provide

• Name and contact details (email address, phone number) when you submit an enquiry form or contact us directly
• Information about your watch (make, model, calibre, condition) when describing a service request
• Correspondence records when you email or telephone us

2.2 Information Collected Automatically

• Website usage data collected via analytics cookies (pages visited, session duration, device type)
• IP address and browser type for security and operational purposes

2.3 Legal Basis for Processing (PDPA 2010)

We process personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). Our legal bases are: (a) your consent, given when you submit our contact form; (b) performance of a service contract, when you commission work; and (c) our legitimate interest in operating and improving the business, for analytics data. You may withdraw consent at any time by contacting us.

2.4 Retention Periods

• Enquiry records: 12 months from last contact if no service is commissioned
• Workshop job records (including your contact details): 7 years from service completion for accounting and warranty purposes
• Analytics data: aggregated and anonymised within 26 months

3. How We Use Your Data

• Responding to service enquiries and communicating about your watch commission
• Preparing condition reports, job cards and any written documentation related to your piece
• Sending service completion notifications and follow-up rate check reminders (where agreed)
• Improving our website and service processes using anonymised analytics
• Complying with applicable Malaysian law, including record-keeping obligations

We do not send marketing communications without your explicit consent. We do not sell, rent or share your personal data with third parties for their own marketing.

4. Third-Party Services

• Google Analytics — website traffic analysis (anonymised where possible)
• Google Maps — map embed on our contact page (subject to Google's privacy policy)
• Email hosting provider — for processing email enquiries

Each third party operates under its own data protection terms. We do not transfer personal data outside Malaysia except where third-party service providers process data on servers located abroad; in such cases we rely on those providers' standard contractual and security commitments.

5. Data Protection Measures

• Website served over HTTPS with TLS encryption
• Access to customer records restricted to workshop staff on a need-to-know basis
• Physical job records stored in a locked workshop safe when not in active use
• Digital records held on password-protected, access-controlled systems
• In the event of a data breach, affected individuals will be notified within a reasonable timeframe as required by applicable law

6. Cookies

We use essential cookies for basic site operation and optional analytics cookies to understand how visitors use our website. You can manage your cookie preferences at any time. See our Cookie Policy for full details.

7. Your Rights

Under the PDPA 2010 and general data protection principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (subject to legal retention obligations)
• Object to processing based on legitimate interests
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected] or by post to our workshop address. We aim to respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies before submitting personal data.

9. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. Policy Updates

We may update this policy periodically. The revised version will be posted on this page with an updated date. Continued use of our website or services after an update constitutes acceptance of the revised terms.

11. Contact

Data Controller: Escapement Row
Address: Level 8, Wisma Cheng Ann, 24 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Telephone: +60 3-2074 8613